Refund policy

Cherry Tuning and Performance does not generally offer refunds, with the exception of faulty or not fit-for-purpose products. All other returns will be subject to a 15% cancellation fee. If your item has not yet shipped and you have changed your mind, you will still be liable for a 10% cancellation fee to cover website fees, charges, and the time taken to process your refund. This fee can be reduced or waived at the discretion of Cherry Tuning management.

For a returned product to be eligible for a refund, your item must be in the same condition that you received it, new/unused, and in its original packaging.

To start a return, you can contact us at support@cherrytuning.com.au. If your return is accepted, we will supply you with instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.